San Diego Computer Repair FAQ
- Should I just buy a new computer, rather than spend money to fix my old one?
- If you don't sell computers, what brand do you recomend?
- How do I burn a CD?
- What types of computers do you work on?
- Do you work on Macs?
- How long will it take to fix my computer?
- What if my case is an emergency?
- Are you willing to work on weekends, or after hours?
- Can I bring it in, rather than have you pick it up?
- Can you fix it at my home?
- How much money do you think it will cost to fix my computer?
- Will I lose my data (Pictures, documents, etc..)?
- What happens if I am not home when my computer is to be picked up, or dropped off?
- Do you take credit cards?
Should I just buy a new computer, rather than spend money to fix my old one?
Well it really depends. First and foremost, it is almost always cheaper fix your computer than to replace it. And we don't want to discourage you from getting a new computer; however, keep in mind, there are information and programs on your current computer that will not be on your new computer. If you do purchase a new computer, you may still have to pay us to help transfer all of your information from your broken computer to your new computer.
(Back to top)If you don't sell computers, what brand do you recomend?
We recomend purchasing new computers from our partner MT Tron Computers. For more information on our partners please Click Here.
(Back to top)How do I burn a CD?
This has definitely got to be our most frequently asked question. Therefore, we are providing a link to an informative article that attempts to explain how to do this. To see this article Click Here to go to www.worldstart.com/tips/file-management/howto-burn-a-cd.htm.
(Back to top)What types of computers do you work on?
If it's a computer than we work on it. We accept all PCs, Macs, Servers, Workstations, and Laptops. All makes and models.
(Back to top)Do you work on Macs?
Absolutely! We work on all makes and models. Macintosh and PC (Windows, Linux, etc...)
(Back to top)How long will it take to fix my computer?
Average turn-around time for Off-site service is usually 2 business days from pickup to delivery. In-Home repairs are often done in one visit, however, may end up costing more time in billable hours due to the fact that we may have less helpful resources at our disposal in your home. We recommend Off-site service whenever possible.
(Back to top)What if my case is an emergency?
No problem! We will do absolutely everything that we can to solve your emergency as fast as possible. Also we do offer expidited service for an additional fee, that guarantees you will be put ahead of all other customers until your problem is solved. For more information please see our rates page.
(Back to top)Are you willing to work on weekends, or after hours?
We are willing to work after hours and weekends, however at our discretion, and for the increased hourly rate of time + 1/2.
(Back to top)Can I bring it in, rather than have you pick it up?
Sure, if you'd like. Whatever is most convienient for you. However, we do recomend you call first before bringing in your computer, to go over the problem with us on the phone first to make sure it is worth your time to bring it in.
(Back to top)Can you fix it at my home?
Many times we can, and we do offer In-Home service. However, the drawback to In-Home service is that sometimes it takes more billable time to fix your problem than it would in our shop, due to the fact that we will always have more resources at our disposal in the shop than in your home. We are glad to provide you with In-Home service whenever possible.
(Back to top)How much money do you think it will cost to fix my computer?
That is a good question. Please check out our Rates page for an estimate that might fit your situation. If you don't see your situation listed, please feel free to contact us today.
(Back to top)Will I lose my data (Pictures, documents, etc..)?
We will always do everything possible to save your data. If it is at all possible to do so, then we will. Unlike some other computer companies, our policy is to save your data at all costs. Many other companies will simply erase your computer, and reset it back to the factory original state (without your data), without even getting your consent!! We are very strongly against this type of behavior, and are many times called upon, to try and retrieve data after such an event has occured using our Data Recovery Services. If while we are working on your computer, anything comes up that may represent a problem for your data you will be immediately contacted.
(Back to top)What happens if I am not home when my computer is to be picked up, or dropped off?
Unless special arrangements have been made with us, this could result in a cancellation fee. Please be sure to be home when promised, so that we can accurately pick-up and drop-off your computer. For information regarding cancellation fees please see our rates page.
(Back to top)Do you take credit cards?
We certainly do. All major credit cards, and some not so major ones as well.
(Back to top)